Shipping policy

DELIVERY

All our items are individually made to order in Windsor, Berkshire. Most custom orders take up to 4 week to make therefore our customers will be notified via email when their item is ready for dispatch. If your order is particularly urgent please call us on 07568404602 and we will endeavour to send your order as soon as practicable.

Deliveries to the UK mainland are sent via UPS. Orders to be delivered outside of the UK mainland will be shipped via DHL or UPS and usually take 2-3 days from date of dispatch for Europe and 3-5 days from date of dispatch for outside of Europe, shipping costs to each individual country will vary depending on the shipping zone.

Please note any customs and duty charges to orders to be delivered outside of the European Union are to be paid by the receiver.

We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the order date. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed to be lost in transit by the Royal Mail or DHL.